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Returns & Exchanges
At Onedropbrewingco, we strive for the highest quality in every batch, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our products, we offer replacements or refunds for faulty items within 14 days of purchase.
Return Process
- 1.Contact Support
Email our team at [email protected] with your order number and a brief description of the issue.
- 2.Provide Evidence
Attach clear photos of the damaged packaging or incorrect items to help our quality control team assess the situation.
- 3.Await Verification
Our team will review your claim within 48 hours to confirm if it meets our health and safety return criteria.
- 4.Receive Resolution
Once approved, we will ship a replacement immediately or issue a full refund to your original payment method.